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Job Type

Full-Time

Position Level

Staff

Department

Other

Other

Application Count

239 application

Job Type

Full-Time

Position Level

Staff

Application Count

239 application

Department

Other

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QUALIFICATIONS AND JOB DESCRIPTION

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

 

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

 

We are looking for an “Guest Experience Supervisor” who is dynamic, pro-active and enthusiastic.

Qualifications

  • Proven work experience as a Guest Experience Supervisor or similar role,
  • Understanding of all hotel management best practices,
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation
  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Job Description

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team to ensure we comply with all standards and operating procedures
  • Appraise team’s performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

 

 Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.

Preferred Candidate

No experience preference
Associate Degree(Graduate), Bachelor’s(Graduate)

Misafir İlişkileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Hakkımızda

SOFİSTİKE BİR EGE RÜYASI” İlhamını, yaklaşık 7000 yıl önce Akdeniz'de kültür ve ticaretin odak noktası olan, bölgeye altın çağını yaşatan Fenike'ni

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Detaylı Bilgi
Yan Haklar

Servis, Lojman, Yemekhane.

Misafir İlişkileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Misafir İlişkileri Şefi Misafir İlişkileri Şefi Maaşları Misafir İlişkileri Şefi Nasıl Olunur? Misafir İlişkileri Şefi Nedir? Misafir İlişkileri Şefi İş İlanları