Night Manager

D Maris Bay

QUALIFICATIONS AND JOB DESCRIPTION

Doğuş Hospitality Group operates in the D Hotelier, Travel Management / MICE (ANTUR), Food & Beverage (d.ream) and Retail industries.

D-Hotels and Resorts are pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey.

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

We are looking for an Night Manager who must have;

• Excellent leadership, interpersonal and communication skills,
• Good knowledge of English,
• Previous supervisory experience in Front Office within the hotel,
• Solution orientated, motivator, flexible and a team player,
• Open minded view on change and improvements,
• Good understanding of financial controls and night audit processes.

İŞ TANIMI

• He/She Is responsible of D Maris Bay guests, employees and general of management during the night operation.
• Lead all the night operation first of all with guest satisfaction and  he/she is obliged to do a duty till the hotel management starts the work.
• Supervise Front Desk operations during your assigned shift to a consistently high standards, 
• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.