Field Service Engineer

Rieter

Rieter is the world’s leading supplier of systems for manufacturing yarn from staple fibers in spinning mills. Based in Winterthur (Switzerland), the company develops and manufactures machinery, systems and components used to convert natural and man-made fibers and their blends into yarns in the most cost-efficient manner. Cutting-edge spinning technology from Rieter contributes to sustainability in the textile value chain by minimizing the use of resources. Rieter has been in business for more than 225 years, has 18 production locations in ten countries and employs a global workforce of around 5 600, about 16% of whom are based in Switzerland. Rieter is listed on the SIX Swiss Exchange under ticker symbol RIEN.To take part in the establishment of a new spare parts business model in Türkiye, we are looking for a

                                                FIELD SERVICE ENGINEER TURKEY

 
 Key responsibilities:

·         Installation and commissioning of Rieter products including all electrical, mechanical and software connections and adaptation

·         Troubleshooting, maintenance and repair of Rieter machines

·         Reporting technical issues to his/her superior

·         Preparing regular and required reports to his/her superior

·         Handover of machine(s) in working condition to the customer

·         Ensure a high-quality service to our customers, covering all technical issues on Rieter’s fully automated products and product lines.

·         Provide technical support and solutions to customers.

·         Manage customer expectations by quick, clear and accurate delivery of pro-active action, information and responses to customer (internal and external)

·         Support customers for mechanical, electrical and technological issues

Key Requirements :

·         University degree in Textile, Electrical & Electronical or Mechanical Engineering

·         Extensive technical, mechanical and electrical knowledge required

·         Textile and spinning machine knowledge required

·         Service and field experience is an asset

·         Basic MS Office user knowledge is required

·         Willing to travel domestic or abroad over longer periods

·         Driver’s license

·         Military services completed for male candidates

 Key Competencies :

·         Advanced command of oral and written English

·         Highly customer oriented and service driven

·         Demonstrating problem solving, process analysis and root cause analysis skills

·         Good interpersonal and communication skills

·         Effective teamwork, communication with peers and all internal stakeholders

Our emerging After Sales Business Group provides an exciting and challenging environment. We offer interdisciplinary work in a lively, international company. 

We are looking forward to meet you.