F&B Order Taker

The Peninsula İstanbul

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants, and museums. As we continue to expand the pre-opening team, The Peninsula Istanbul is seeking to hire Order Takers.  

• An exceptional opportunity to join our high-profile hotel opening in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the pre-opening process with a highly experienced team.

 Key accountabilities 

• To perform a friendly yet polite and unobtrusive phone conversations.
• Handles, or relays to related F&B Outlet Manager, Asst. F&B Outlet Manager for all guest complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understands and accurately follows the standard of sequence of service, pre-service and after-service procedures.
• Understands all food and beverage items ordered, including ingredients, methods of preparation and proper service.
• To ensure usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• To utilize the POS system as per policies and procedure in place.
• Follows food / beverage / general requisition / transfer forms in section appointed and be aware of costs involved.

 General requirements 

• Excellent food and beverage knowledge.
• Good organization skills & Time management.
• Good trainer skills in order to ensure service excellency.
• Good hands-on service.
• Minimum 3 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
• Degree or Diploma in hotel management. 
• High level understanding of food and beverage knowledge.

 We would be delighted to receive your CV and will liaise directly with suitable applicants.