Warranty Operations Responsible

Bosch

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch.

Job Description

• Assisting the Mobilty Aftermarket warranty operations team on daily tasks
• Daily support and tracking of customer warranty claims on warranty portals and various systems
• Operational support of all warranty realed topics such as; customer invoices and order management
• Supporting warranty operations team to plan the yearly warranty budget of Mobility Aftermarket sales organization and budget follow-up through out the year
• Proactively analyzing warranty data and reason of the claims to determine accuracy and provide feedback to product mangement and sales teams
• Participating monthly calls of warranty operations team on European level, representing Turkey and Middle East warranty operations team
• Following up KPIs by maintening, improving and updating monthly warranty report via available data sources and PowerBI
• Supporting warranty operations team on identifinng improvement points about  process handling and participating in digitalization of warranty proceses operation projects
   

Qualifications

• A bachelor's degree or similar studies in preferably in engineering, business administration, economy or similar degrees
• 1-3 years of experience preferably in auomotive related industries and/or strong interest in automotive technologies
• Structured and independent working style along with the intrinsic motivation to make things happen
• Proactive, result oriented, self-motivated
• Analytical mindset for reporting & root cause analysis
• Very good communication skiils across any hierarchy levels and good at stakeholder management
• Very good presentation skills and persuasive communication
• Strong verbal and written negotiation skills in English and Turkish
• Firm affinity to digital transformation, IT tools and digital change management
• Good level of MS 365 and especially PowerBI knowhow, familiar with KPI dashboard management
• Very Good level of English and Turkish communication skills